Ordering Information

1. Ordering:
Ordering products from Blatchford is simple and easy. You can contact our Customer Services directly:

Telephone: +44 (0) 114 2637900
Email: [email protected]
Facsimile: +44 (0) 114 2637901
Post: Blatchford Limited, 11 Atlas Way, Atlas North, Sheffield, S4 7QQ.

2. Delivery Promise:
Our goal is to provide a fast and efficient delivery. Therefore our aim is to despatch all orders for stock products, received by 2pm Monday to Thursday and by 11am on Fridays, on the day the order is received. This does not apply where specific delivery schedules have been previously agreed and is subject to stock availability.

3. Single Patient Use
All products prescribed/distributed by Blatchford are for single patient use only and should be fitted by a qualified health care professional. The re-use of any product can potentially cause harm to the user and will invalidate the CE or any warranty agreement. All user mass, activity levels and load bearing are stipulated according to the manufacturer’s IFU. Some products in the catalogue may contain leather, please refer to the manufacturer’s IFU.

4. Warranty
All products are covered by a manufacturer’s warranty please refer to the product IFU or contact a member of our customer service team. All products supplied by Blatchford conform to MDD or MDR regulations.

5. Catalogues/Product Information:
If you require additional catalogues or product information please contact our customer service
advisors who will be happy to help with your enquiry.

6. Delivery Charges for Mainland UK
Standard delivery time = next working day by 5.30pm
£7.50. N.B. Standard delivery charges are per order not per item.

There is also a choice of express delivery services that are charged at cost:

Next day by 9am £65.00
Next day by 10.30am £14.50
Next day by 12.00 noon £11.50
All delivery charges are + VAT.

These charges do not apply where prior agreement has been made in respect of delivery.

7. Shortages/Damaged Goods:
If any items are received damaged or there are shortages in the delivery this must be notified to
customer services within 5 days of receipt of goods.

8. Blatchford Returns Policy:
In the event of a product being returned for credit this must be done within 30 days of receipt.
In the event a product has been supplied faulty or incorrectly our customer service team need to be notified within 5 working days of receipt so that replacement goods can be despatched or processed for credit. We are happy to accept ‘stock products’ that are returned for credit if they are not suitable for the patient. For items to be accepted for credit the following conditions apply:

• The product must not have been adapted
• Are returned in the original packaging and not defaced
• Are in a re-saleable condition and unworn

Blatchford reserves the right to reject items returned for credit if the above conditions are not met. Blatchford are unable to accept return of items that are ‘made to order’ for credit, unless the goods are faulty, or it can be demonstrated they have been damaged in transit. All items being returned for credit must be received within 30 days in accordance with the above return’s conditions. Please note items not stocked by Blatchford may take up to 7 days to be replaced.
Products & prices are subject to variation at any time and are subject to availability. E & OE.
If you need more information, please contact our customer service depart on 01142637900 or email: [email protected]

9. Bespoke Custom Manufacturing Service
In addition to our comprehensive stock range, we also manufacture a wide range of fully bespoke solutions using the latest CAD-CAM technologies, to complement this we also use traditional hand skills. All our bespoke products are manufactured in the UK at our Central
Orthotic manufacturing facility in Sheffield.

Bespoke products include:

  • • Helmets
  • AFOs
  • KAFOs
  • Spinal Bracing
  • Cervical
  • Insoles
  • Bespoke/Modular Footwear
  • Footwear adaption/repair

If you have any questions regarding the products in our brochure please contact Customer Services on +44 (0) 114 2637900 or alternatively email: [email protected]

All products are distributed by Blatchford in accordance with supplier agreements. Trademarks contained in this catalogue are the intellectual property of the manufacturer and are not associated to Blatchford.


Stock Orthoses Catalogue