After-Sales Customer Support (ACS)

We’re here to help if your prosthetic product needs servicing, repair, or has a technical issue.

What to do:

• Fill in the online form with basic details about the issue. (Please don’t include any personal or patient-identifiable information.)
• You’ll receive an email with a short questionnaire.
• Complete the questionnaire so our team can review your case.
• We’ll contact you with next steps, including whether you need to return the product.

Please note:

• To prevent damage during transport, please pack the product securely.
• If possible, please send the product with all accessories.

If you require a loan product during the service period:

• Along with the loan product, you will receive all the documents you need to return your product. Be sure to include the completed service form with your return.
• To make it easier for you to return your loan product, you'll receive a return label with it.

If you have any questions, please do not hesitate to contact the Blatchford customer service team:

E-mail: [email protected]
Tel. 800.548.3534 (toll free) / 937.291.3636 or contact your Blatchford Representative