We Keep You Moving
Service Exchange Program
Service Exchange Program
We are committed to delivering value, quality and great customer service to you. We understand that to keep things running smoothly in your facilities and for your patients, you need products that you can rely on and the customer support you can count on. With our Service Exchange Program, which is available on our hydraulic knee and foot range, we will exchange the faulty component in the event of a faulty or failed component during the warranty period.
The Service Exchange Program is easy to arrange using the following step-by-step process:
- Contact our Customer Service Center (800-548-3534).
- Provide the device serial number so we can verify the purchase and warranty information.
- The replacement device will be shipped to your specified address.
- Fit the replacement device to your patient.
- Ship the faulty product back to us within 60 days, using the prepaid shipping label supplied, otherwise you will be invoiced the full value of the order.
