After-sales service for Blatchford products

Blatchford After Sales Support (ACS*) Registration Instructions

Blatchford strives to offer you added value, quality and excellent customer service and it is important to us that you are completely satisfied with our product. Do you need support? Then you can ask us to carry out an overhaul or repair.

Here's how it works:

1. To request service for your Blatchford product, please enter the required details in the ACS online form and request the relevant ACS processing number by e-mail ([email protected]), together with the completed receipt).

2. Please also let us know if you require a loan product during the service period. If so, please tick the appropriate box.

3. Blatchford will return your service form with the registered ACS processing number within 24 hours.

4. Please enclose the completed ACS document with your product return to ensure that the Blatchford Service Team has all relevant data for processing.

Please note:

1. Product services are only accepted with the enclosed ACS form.

2. YOUR DATA PROTECTION IS IMPORTANT TO US! For data protection reasons (RGPD), we would ask you in future to provide us with a coded reference (e.g. code, number) that we can assign to your transaction as an identifier for traceability purposes.

Ordering and returns instructions

Address:
Unit D Antura,
Bond Close,
Basingstoke,
RG24 8PZ,
United Kingdom

Phone:
+44 (0) 1256 316780

E-Mail:
[email protected]

Please note:

  • To prevent damage during transport, please pack the product securely.
  • If possible, please send the product with all accessories.

If you require a loan product during the service period:

  • Along with the loan product, you will receive all the documents you need to return your product. Be sure to include the completed service form with your return.
  • To make it easier for you to return your loan product, you'll receive a return label with it.

If you have any questions, please do not hesitate to contact your Blatchford ACS team:

E-mail: [email protected]
Tel. +44 (0) 114 263 7900
or contact your Blatchford Representative.